IT Service Managment

Today the big question for organizations looking to make smarter investments in information technology is whether the IT organization is delivering services that enhance business outcomes? Yet it's surprising how many IT teams remain focused primarily on the technology itself. The most effective IT leaders are shifting their attention to the quality of services they provide, improving their relationships with - and value to - the business .

Some organizations aren’t seeing the value they expected from theirITILand/or ITSM efforts. Many simply don’t know where to begin, while others have pursued small improvements that don’t add up to a big impact. Still others are left wondering how to jump-start their ITSM initiatives in the face of tightening IT budgets. Because ITSM hinges on the ability of the IT organization to be tightly connected to the business, these efforts require an intense level of focus and clarity. Without this, IT teams run the risk of trying to tackle more issues than they can realistically manage.

How we can help
The transition from a technology-focused operation to one that runs based on a portfolio of services requires a sharp focus on business-driven IT strategy, organizational capabilities and planning and delivery processes - not to mention all the technologies at work behind the scenes. That’s where we can help. Using our deep technology experience combined with practical business strategy, our team helps develop specific services to help organizations achieve performance goals through ITSM- and ITIL-based solutions that can deliver more value for their business.

Our services are designed to help organizations in the following areas:
I-Service strategy 
Service portfolio construction, cost modeling, cost realignment, ITSM architecture, ITSM operational strategy and sourcing.
II-Service design.
 ITSM solution design, service catalogue construction, ITSM technology strategy, service modeling and service infrastructure design.
III-Service transition.
 ITSM solutions implementation, process adoption, ITSM training strategy and the determination of whether a planned service or application solution is operationally ready.
IV-Service operation.
 Short-term strategic staffing focused on roles such as process owners and service managers.
V-Continual service improvement. 
ITSM assessment, service assessment, service reporting, service risk analysis and ISO 20000 readiness.

Bottom-line benefits
- Cost transparency for directing IT investments
- Higher quality IT service delivery
- IT decisions and priorities aligned with business outcomes
- Increased business satisfaction with IT services
- Protection of investments made in IT services and initiatives
- IT behavior focused on business outcomes – not technolog.