ISO 20000

ISO 20000 is the first worldwide standard specifically aimed at IT Service Management. It describes an integrated set of management processes for the effective delivery of services to the business and its customers. As one of the largest ISO 20000 IT Service Management system certification consulting companies across the world with clients in more than 40 countries, our knowledge and experience of the standards is unsurpassed. We understand how to fully exploit the benefits of your IT service management system to ensure you unlock the true potential in your organization .

The Benefits of ISO 20000 Implementation:
Implementation of ISO 20000 brings with it many benefits and advantages. These will of course differ from organization to organization. However, the following list is a pretty good representation of the common results:
1. Alignment of information technology services and business strategy.
2. Creation of a formal framework for current service improvement projects
3. Provides a benchmark type comparison with best practices
4, Creates competitive advantage via the promotion of consistent and cost-effective services.
5. By requiring ownership and responsibility at all levels, it creates a progressive ethos and culture.
6. Supports 'interchanging' of service providers and staff by virtue of the creation of inter-enterprize operational processes.
7. Reduction of risk and thus cost in terms of external service receipt
8. Through the creation of a standard consistent approach, aids major organizational changes.
9. Enhanced reputation and perception
10. Fundamental shift to pro-active rather than re-active processes
11. Improved relationship between different departments via better defninition and more clarity in terms of responsibility and goals.
12. Creation of a stable framework for both resource training and service management automation.

ISO 20000 Steps to certification :

If you’re new to standards , don’t worry, it’s still a simple process.

1. Choose the standard
You’ll need a copy of the standard before you can start preparing for your application. You should read it and familiarize yourself with it.
2. Make contact
We're keen to deliver what you need, whatever stage you are at with Standard. Get in touch by email or phone and we'll identify the best services for you.
3. Meet your assessment team
We’ll assign you a Client Manager, who will be your main point of contact throughout the process – and beyond. They’ll have an excellent understanding of your business area and will support you as you move forward to the assessment and registration of your standard management system.
4. Consider presentation
Whether you want to implement a management system or increase your general awareness of the standard, our new range of awareness covers every aspect of the chosen international standard.
5. Review and assessment
We can do a desktop review of your existing management system against the standard to identify omissions or weaknesses that need resolving before formal assessment. Once these have been addressed, we’ll conduct a full on-site assessment.
6. Certification and beyond
Once the assessment has been successfully completed, we’ll help you to get a certificate of registration, clearly explaining the scope of your certification. This is valid for three years and your assessor will visit regularly to help you stay compliant and support the continual improvement of your systems.